Last Updated: June 2026

1. Introduction

These Terms and Conditions govern the use of EuroTransportHub and all transport-related services offered through the platform.

By submitting a transport request, obtaining a quote, paying a deposit, making a remaining balance payment, or using the platform in any way, you agree to be bound by these Terms and Conditions.

If you do not agree with these Terms, you must not use the platform.

2. Platform Role

EuroTransportHub acts as a transport marketplace connecting customers with independent transport providers and drivers.

EuroTransportHub is not the carrier of goods, pets, vehicles, motorcycles, caravans, pallets, or any other transported items unless explicitly stated otherwise.

Transport services are performed by independent transport providers.

3. Transport Requests

Customers must provide accurate and complete information when requesting a quote, including:

• Collection address
• Delivery address
• Contact information
• Description of goods
• Quantity and dimensions
• Weight where applicable
• Special transport requirements

Providing incorrect information may result in revised pricing, delays, cancellation, or refusal of transport.

4. Quotes and Pricing

All quotes provided by EuroTransportHub are estimates based on information supplied by the customer.

The final transport cost may be adjusted if:

• Collection or delivery addresses change
• Dimensions or weight differ from declared information
• Additional services are requested
• Access restrictions are identified
• Incorrect information was supplied

Customers will be informed of any significant changes before transport proceeds.

5. Deposit Payments

To begin driver matching and booking procedures, customers may be required to pay a deposit.

The standard deposit is 30% of the total transport price unless stated otherwise.

Deposit payments are processed securely through Stripe.

Stripe payment processing fees are included in the quoted deposit amount where applicable.

6. Remaining Balance

The remaining balance is normally 70% of the total transport price and must be paid before transport completion unless otherwise agreed.

The remaining balance must be paid only to the official EuroTransportHub bank account specified in the payment instructions.

Payments may be made to a bank account held in the name of the business owner, trading as EuroTransportHub.

EuroTransportHub is not responsible for payments sent to any other bank account.

Failure to pay the remaining balance may result in:

• Suspension of transport services
• Refusal to release transported items
• Additional administrative fees
• Debt recovery procedures where permitted by law

7. Driver Contact Details

Driver contact details will only be released after the remaining balance has been confirmed as received by EuroTransportHub.

Customers agree not to use driver contact details for purposes unrelated to the booked transport service or to bypass the EuroTransportHub platform for future bookings.

8. Cancellation Policy

Customers may cancel a transport request before driver assignment.

Where a driver has already been assigned, cancellation fees may apply.

Deposits may be non-refundable where:

• Driver assignment has commenced
• Administrative work has been completed
• Transport preparation costs have been incurred

Refund decisions are made on a case-by-case basis.

9. Pets Transport

Customers are responsible for:

• Accurate pet information
• Legal documentation where required
• Vaccinations and health requirements
• Appropriate transport containers where applicable

EuroTransportHub and transport providers may refuse transport if animal welfare requirements are not met.

10. Vehicle and Motorcycle Transport

Customers must ensure:

• Vehicles are legally owned or authorised for transport
• Vehicles are accessible for collection
• Keys are available where required
• Any mechanical issues are disclosed

Undisclosed vehicle defects may result in additional charges.

11. Pallet and Freight Transport

Customers must ensure:

• Accurate pallet dimensions
• Correct weight declarations
• Secure packaging
• Compliance with applicable transport regulations

Hazardous, prohibited, illegal, or undeclared goods must not be submitted for transport.

12. Prohibited Items

The following items may not be transported through EuroTransportHub:

• Illegal goods
• Dangerous substances
• Explosives
• Firearms
• Counterfeit goods
• Stolen property
• Items prohibited by law

EuroTransportHub reserves the right to report unlawful activity to relevant authorities.

13. Delays and Force Majeure

EuroTransportHub and transport providers shall not be liable for delays caused by:

• Traffic
• Weather conditions
• Road closures
• Mechanical failures
• Government restrictions
• Natural disasters
• Events outside reasonable control

Estimated delivery times are not guaranteed unless expressly agreed.

14. Limitation of Liability

EuroTransportHub’s liability is limited to the maximum extent permitted by law.

EuroTransportHub shall not be liable for:

• Indirect losses
• Consequential losses
• Loss of business
• Loss of profits
• Delays beyond reasonable control

Transport providers may maintain their own insurance policies subject to their individual terms.

EuroTransportHub is not responsible for agreements, payments, or arrangements made directly between customers and transport providers after driver details have been released.

15. Customer Responsibilities

Customers agree to:

• Provide accurate information
• Cooperate with transport providers
• Make payments when due
• Comply with applicable laws
• Not misuse the platform

Failure to comply may result in suspension or termination of services.

16. Communication

Customers and transport providers may communicate by telephone, email, or WhatsApp after driver details have been released.

WhatsApp is recommended where available, particularly for international transport, as it can support easier communication, location sharing, photo sharing, and translation.

All communication must relate solely to the booked transport service.

17. Privacy and Data Protection

Personal information is processed in accordance with the EuroTransportHub Privacy Policy and GDPR Policy.

Customers acknowledge that certain information may be shared with transport providers for the purpose of completing transport services.

18. Complaints

Customers may submit complaints using the contact information available on the platform.

EuroTransportHub will make reasonable efforts to investigate complaints and facilitate communication between customers and transport providers.

19. Changes to Terms

EuroTransportHub reserves the right to update these Terms and Conditions at any time.

Updated versions will be published on the platform and become effective upon publication.

20. Governing Law

These Terms and Conditions shall be governed by the laws of England and Wales.

Any disputes arising from the use of the platform shall be subject to the jurisdiction of the courts of England and Wales.

21. Contact Information

EuroTransportHub

Email: info@eurotransporthub.com

Website: https://eurotransporthub.com