EuroTransportHub GDPR Policy

Last Updated: June 2026

1. Introduction

This GDPR Policy explains how EuroTransportHub handles personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.

EuroTransportHub is committed to protecting personal data and processing it lawfully, fairly, transparently, and securely.

2. Data Controller

For the purposes of UK GDPR, EuroTransportHub is the Data Controller for personal data processed through the platform, website, transport quote forms, driver registration forms, payment workflows, and related services.

EuroTransportHub

Operated by:
Krzysztof Gołębiowski

Trading as: EuroTransportHub

Email: info@eurotransporthub.com

Website: https://eurotransporthub.com

3. Legal Basis for Processing

EuroTransportHub processes personal data using one or more lawful bases under UK GDPR:

Consent: where you have given clear permission for a specific purpose.
Contract Performance: where processing is necessary to provide quotes, bookings, transport coordination, driver matching, and related services.
Legal Obligation: where processing is required for tax, accounting, regulatory, fraud prevention, or legal compliance purposes.
Legitimate Interests: where processing is necessary for the operation, security, improvement, and protection of the EuroTransportHub platform, provided those interests are not overridden by your rights.

4. Categories of Personal Data

Customers

Full name
Email address
Telephone number
Collection address
Delivery address
Transport request details
Payment and booking history
Communication history related to transport services

Drivers

Proof of identity
Driving licence
Insurance documents
Vehicle details
Company details
UTR number
VAT number where applicable
Bank details for driver payments
Proof of address
Verification and transport history

5. Purpose of Processing

We process personal data for the following purposes:

Preparing transport quotations
Matching customers with suitable drivers or transport providers
Creating and managing transport bookings
Coordinating collection, delivery, and transport communication
Processing deposits and remaining balance payment confirmations
Releasing driver and customer details where required for transport completion
Verifying driver identity, documents, insurance, and eligibility
Handling complaints, disputes, support requests, and service issues
Preventing fraud, misuse, and unauthorised platform activity
Meeting tax, accounting, regulatory, and legal obligations

6. Data Sharing

Personal data may be shared only where necessary to provide, manage, or protect the service.

Data may be shared with:

Assigned drivers or transport providers
Customers where required for transport coordination
Stripe for payment processing
Google Maps and Google Places for address and route-related functionality
Website hosting, email, security, and technical service providers
Professional advisers where required
Government authorities, regulators, or law enforcement where required by law

EuroTransportHub does not sell personal data to third parties.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes for which it was collected.

Retention periods may depend on transport operations, customer support, dispute handling, fraud prevention, accounting, tax requirements, legal obligations, and legitimate business needs.

When data is no longer required, it will be securely deleted, anonymised, or archived where legally appropriate.

8. Your Rights

Under UK GDPR, you may have the following rights:

Right of Access: to request a copy of the personal data we hold about you.
Right to Rectification: to request correction of inaccurate or incomplete data.
Right to Erasure: to request deletion of your data where legally permitted.
Right to Restrict Processing: to request limitation of processing in certain circumstances.
Right to Object: to object to processing based on legitimate interests or direct marketing.
Right to Data Portability: to request transfer of certain data in a structured format.
Right to Withdraw Consent: where processing is based on consent.
Right to Lodge a Complaint: with the Information Commissioner’s Office (ICO).

We may require identity verification before responding to certain requests.

9. Security Measures

EuroTransportHub uses appropriate technical and organisational measures to protect personal data, including:

SSL encryption
Secure hosting
Restricted administrator access
Secure driver document handling
Secure payment processing through Stripe
Regular software updates
Password protection and account security controls
Backup and recovery procedures where appropriate

No system can be guaranteed to be completely secure, but we take reasonable steps to protect personal data from unauthorised access, loss, misuse, alteration, or disclosure.

10. International Data Transfers

Some trusted service providers may process data outside the United Kingdom.

Where this occurs, appropriate safeguards will be applied where required by law, such as adequacy decisions, contractual safeguards, or equivalent lawful transfer mechanisms.

11. Complaints

If you have concerns about how your personal data is handled, please contact EuroTransportHub first so we can investigate and respond.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal data has been processed unlawfully.

ICO website: https://ico.org.uk

12. Changes to this GDPR Policy

EuroTransportHub may update this GDPR Policy from time to time.

The latest version will be published on the website and will become effective upon publication.

13. Contact Details